GLAMPING FAQ & POLICIES

 Check-in is between 3pm and 7pm, and check-out is 11am. Please add a note to your reservation if you will be arriving after 7pm, and update us if you are running late. We will text you after-hours arrival info to find your tent and leave any pre-purchased items at your tent.

Early Check-in at 1pm can be added to your reservation during online booking for a small fee.

Late Check-out (1pm) might be available by contacting us as early as possible.

Guests wanting more security for their reservation should select the Trip Protection option during online checkout (see covered reasons for canceling), or purchase trip insurance with broader ‘cancel for any reason’ coverage from our preferred partner Squaremouth. 

Below is our standard cancellation policy:

Non-Group Reservations: Cancellations can be made up to 14 days prior to your arrival date for a full refund, minus a cancellation fee of 7%. Guests must email info@wildhavenyosemite.com or call 209-966-4808 by 11am PT. If you cancel within 14 days of your arrival, no refunds will be made.  You may make changes to your reservation, including switching dates and reducing the number of tents, up to 7 days before your arrival (by 11am PT) for no charge. Within 7 days, no changes to the reservation are allowed.  

Group Reservations (10 tents or more): You must cancel 60 days in advance of your reservation date for a full refund, minus a cancellation fee of 10%. Guests must email info@wildhavensonoma.com or call 209-966-4808 by 11am PT.  

Trip Protection Bookings: Please consult your confirmation email for instructions on how to file a claim through our partner, as we cannot cancel these bookings. 

Bookings Placed on Other Sites: Please cancel through the other site as we cannot cancel these bookings.

During online booking, you may choose to purchase 'Trip Protection' insurance for a 10% fee that covers issues related to COVID, sickness, accidents, and death.  Read details closely before booking.

Want to cancel for any reason, including weather? We’d recommend purchasing trip insurance from sites such as Squaremouth that offer broader coverage.

1-Queen Tents: These hold 2 adults

2-Queen Tents & All Cabins: These hold 2 adults and 2 kids (unless 3rd child can share one of the beds)

Note on Bringing Other Guests/Visitors: We have limitations on parking, water, electricity, our septic system, trash….and therefore our capacity. Guests are not permitted to have visitors on the property, even for a few hours. If they book a tent/cabin, we will make every effort to place them close to you.

Check tent availability here.

Bring: We'd recommend packing slippers and PJs for lounging, toiletries for the shower, warm layers for our cool nights, ear plugs for lighter sleepers (although we provide for each tent), a flashlight (or a phone app) for nighttime strolls, and a cooler for drinks (we have ice). Tent guests should being cookware. Cabin guests should bring any desired outdoor cookware (e.g., cast iron skillet, tongs) to supplement the indoor-only kitchen cookware we provide.

Leave: Kindly do not arrive with your own tents/RV/trailer (we cannot fit them), full-size BBQs (portable gas stoves are fine), air mattresses or cots, rice cookers, amplified sound devices, drones, noisy motorized toys or vehicles (e.g., small dirt bikes and scooters), or any noisy equipment that will disturb the enjoyment of other guests. CPAP machines are supported. Please, please leave your portable speakers at home and enjoy the sounds of nature—it’s not fair to require other guests to listen to your music.  Due to the high fire risk at our location, cabin guests are required to use a safer, low-spark firewood called  Goodwood, which can be purchased from us in our store, when booking, or by contacting us before arrival. 

Gift the gift of glamping to someone who loves nature, or just needs more fresh air and relaxation in their life. 

Visit our Gift Certificates page to learn more, and contact us with any questions. Can be emailed instantly.

This is one of our most important policies at Wildhaven, as our tents and cabins are spaced 20-30 feet apart. It’s important that all guests can relax and recharge. We strictly enforce quiet hours everywhere on the property from 10pm to 8am. We are not a destination for noisy groups or parties.

Please contact us with any questions, as we’d love to have you come and relax with us! 

Our Camp Hosts patrol our property starting at 10pm to help with enforcement and reserve the right to ask guests to extinguish fires and move inside if deemed necessary. We want each guest to enjoy their stay.

Only dogs are allowed at Wildhaven: 

• Guests must add dogs to their online booking (first screen, where # of adults are entered). A dog fee of $30 per pet, per night is applied automatically. Please contact us if you need to add dog(s) after you complete your booking.

• Maximum 2 dogs

 • Well-behaved & quiet (no excessive barking will be tolerated), with no history of aggressive behavior 

 • Always kept on leash and never left unattended anywhere on the property, inside or out

 • Dog waste must be cleaned up, and disposed of, immediately in the large wine-barrel trash cans throughout the property  

 • Dogs are never allowed on the beds. We will automatically apply extra cleaning fees if we find excessive pet hair on the linens 

 • Towels, linens, and blankets cannot be used for dog bedding or to clean your dog (please bring a dog bed). Per County guidelines, dogs may not be cleaned inside any communal bathroom or shower  

 • Dogs and their owners may be asked to leave without a refund if they cannot abide by these rules. Dog owners will be sent photos of any damaged linens, furnishings, or other tent materials that result from their dog’s behavior and automatically charged for extra cleaning, repairs, and item replacement. 

We are located in a high-risk fire area and we require your help to keep everyone as safe as possible. Wildhaven fire rules:

• Only cabins have wood-burning firepits.  Due to the high fire risk at our location, cabin guests are required to use a safer, low-spark firewood called  Goodwood, which can be purchased from us in our store, when booking, or by contacting us before arrival. 
• Fires are only allowed in firepits provided by Wildhaven
• Guests may not cook over Wildhaven's gas firepits--only over their personal portable gas stoves (e.g. Coleman 2-burner) or the large gas BBQs in our communal cooking areas.
• Fires must be constantly monitored and turned off (for gas fires) and extinguished with water (for wood fires). Extinguishers are available in each tent cabin in case of emergency
• Absolutely no fireworks.
• Wildhaven Staff reserves the right to shut down all fire pits from guest usage due to safety reasons, such as high wind or extra-dry conditions.

Wildhaven Yosemite is a completely non-smoking property due to our high fire risk. Guests who smoke in tents or on tent platforms will be automatically charged a minimum $300 cleaning fee to properly remove, clean, and replace all furnishings and tent materials (especially our high-grade mold-resistant canvas) and will be prevented from booking a future stay. Smoking includes cigarettes, cigars, cannabis, and e-cigarettes.

Every tent includes 1 or 2 beds, a heated mattress pad, a clothing rack, nightstands & lamps, a rug, electricity, space heater & fan, and mirror. Outside the tent you’ll have a patio table & chairs on a covered deck, firepit (except with our Standard tents--rentals available), and large picnic table. Your parking space is either directly behind the tent or 15-30 seconds away.

Learn more by viewing the Tents page.

Every cabin includes 1 queen bed, either a futon (for 1 adult or 2 kids) or 2 twin beds in a loft (for children), a kitchenette, bathroom and shower, a clothing rack, nightstands & lamps, a rug, electricity, a combo AC and heater, and mirror. Outside the cabin you’ll have a private patio with a picnic table, patio set, and firepit with cooking grill. Your parking space is behind the cabin.

Learn more by viewing the Cabins page.

Our amenities includes hiking trails, communal spaces, amazing views, a Guest Services Team for trip planning, dog-friendly lodging, complimentary coffee/tea/hot chocolate, complimentary WiFi, on-site events, and a reservable group area.

View the complete list on our Amenities page.

Tent guests have access to a clean, central restroom building with flush toilets and hot showers (both inside and a refreshing outdoor option). The building is a 30-60 second walk from your tent. 

Premium Tents: While these tents have gas firepits, they are for fires and cannot be used for cooking. Guests can cook on our full-sized, backyard-style gas BBQs in the nearby communal BBQ area, or on portable gas stoves brought from home.  Please bring your own cookware and store all food in your vehicle for the best protection from wildlife.

Standard Tents: These tents do not have firepits. While gas firepits can be rented, they cannot be cooked over. Guests can cook at the nearby communal cooking area with large gas grills, or on portable gas stoves brought from home. Please bring your own cookware and store all food in your vehicle for the best protection from wildlife.

Cabins: Guests can cook in their kitchenette which includes a mini fridge, sink, 2-burner electric cooktop, and basic cooking and dining items (pots & pans, plates & dishes, silverware, etc.). Microwaves are not provided. We recommend bringing an ice chest to supplement the smaller fridge. Guests can also cook over their wood-burning firepits with cooking grates, but cannot use our indoor-only kitchen cookware --- please bring your own outdoor cooking items. 

Note About Firewood:  Due to the high fire risk at our location, cabin guests are required to use  a safer, low-spark firewood called  Goodwood, which can be purchased from us in our store, when booking, or by contacting us before arrival.  

Water: It comes from our well, is treated, and is safe to drink from our bathhouse or inside each cabin (for cabing guests).

Dining: Mariposa is just 1 mile away and offers many tasty and unique options for indoor and outdoor dining.

Many of our tents and cabins are 20-30 feet apart. You will likely hear noises from other guests during your stay. We use on-site staff and a 24/7 phone number for guests to help enforce our 10p-8a quiet hours, but occasionally you might hear a disruptive guest before we can quiet them down. 

Additionally, Wildhaven Yosemite is located just off a popular road into the national park. You will likely hear some road noise during the day and even night (depending on how light you sleep).  

Our goal is to provide a restful stay, so we supply ear plugs in each tent for our lighter-sleeping guests.  

WiFi: We provide complimentary service to all guests. We’re trying to help you disconnect as best as possible.  It’s not strong enough for streaming or Zoom calls, but enough to check in with loved ones or share a pic online. It is strongest closest to our reception building.  

Mobile:  Cell coverage is strongest with Verizon. 

We have seen deer, turkeys, owls, bats, and even an occasional bald eagle. Please be aware that you will be sharing a natural environment with these animals, along with other insects and natural residents.